Privacy Policy
BRIGS LLC (“BRIGS,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, online forms, services, portals, and communications.
BRIGS provides condominium management, HOA management, apartment and investment property management, maintenance, construction, and related property management services throughout New England.
By accessing or using our website or submitting information through our website, you acknowledge the practices described in this Privacy Policy.
Privacy Policy Contents
Information We Collect
Information You Provide Directly
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone or mobile phone number
- Mailing address
- Property address
- Association or community information
- Maintenance requests
- Service inquiries
- Vendor information
- Employment application information
- Information submitted through contact forms, consultation requests, online portals, email communications, or other forms on our website
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and interaction with our website, including your IP address, browser type and version, device information, operating system, referring website or source, pages viewed, time spent on the website, and website usage and navigation patterns.
We use this information to understand how visitors interact with our website and to improve website performance, security, functionality, and user experience.
Information From Resident and Owner Portals
If you use a BRIGS online portal to submit maintenance requests, make payments, access association documents, view account information, or communicate with management, information associated with those activities may be collected and processed as necessary to provide those services.
How We Use Your Information
BRIGS may use personal information to provide property management and related services; respond to inquiries and requests; process maintenance and service requests; manage condominium, HOA, homeowner, rental, and property accounts; facilitate online services and payments; communicate property, association, or community information; provide customer support; evaluate vendor inquiries; process employment applications; improve our website and services; comply with legal and regulatory obligations; and protect BRIGS, our clients, residents, properties, and others against fraud, misuse, or unauthorized activity.
We may also use contact information you voluntarily provide to communicate with you regarding BRIGS services, inquiries, appointments, consultations, or other matters for which you have requested or consented to communications.
SMS and Mobile Communications
If you provide your mobile phone number and consent to receive SMS or text messages from BRIGS, we may use your number to communicate with you regarding inquiries, appointments, service requests, property-related updates, account information, or marketing communications where you have provided the appropriate consent.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency may vary depending on your interactions with BRIGS. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact BRIGS using the information provided below.
Consent to receive marketing text messages is not a condition of purchasing or receiving BRIGS services.
How We Share Information
BRIGS does not sell personal information.
We may disclose personal information when reasonably necessary to operate our business or provide our services, including to service providers that support website hosting, payment processing, email communications, property management systems, maintenance management, analytics, reporting, and similar business functions.
We may also share information with condominium associations, homeowners associations, landlords, property owners, boards of trustees, vendors, contractors, or other parties when reasonably necessary to provide property management services or fulfill a request.
BRIGS may disclose information when required by applicable law, regulation, subpoena, court order, or other legal process, or when we believe disclosure is reasonably necessary to protect the rights, property, security, or safety of BRIGS, our clients, residents, or others.
Notwithstanding the foregoing, mobile phone information, text messaging originator opt-in data, and SMS consent information will not be shared with third parties or affiliates for their marketing or promotional purposes.
Cookies and Tracking Technologies
Our website may use cookies, analytics tools, pixels, and similar technologies to help operate the website, remember preferences, analyze website traffic, understand visitor behavior, improve functionality, measure performance, and enhance security.
You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of portions of our website.
Additional information about BRIGS’ use of cookies is available in its Cookie Policy.
Data Security
BRIGS uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or destruction.
However, no internet transmission, electronic communication, or electronic storage system can be guaranteed to be completely secure. Accordingly, BRIGS cannot guarantee the absolute security of information transmitted to or stored by us.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services to our clients and communities, satisfy contractual requirements, comply with legal, accounting, and regulatory obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Third-Party Websites and Services
The BRIGS website may contain links to third-party websites, portals, payment processors, or other online services.
BRIGS is not responsible for the privacy, security, or data-handling practices of third-party websites or services. We encourage users to review the privacy policies and terms applicable to any third-party services they use.
Children's Privacy
Our website and services are not directed to children under 13, and BRIGS does not knowingly collect personal information directly from children under 13 through its website.
If we become aware that personal information from a child under 13 has been collected without appropriate authorization or consent, we will take reasonable steps to delete the information where required.
Your Privacy Choices & Rights
Depending on your state of residence and applicable law, you may have certain rights concerning your personal information. These may include the right to request access to personal information we maintain about you, request correction of inaccurate information, request deletion of certain information, obtain information about how your information is used or disclosed, or opt out of certain communications.
To submit a privacy-related request, please contact BRIGS using the contact information below.
Email & Marketing Communications
If you receive marketing emails from BRIGS, you may opt out of future marketing communications by using the unsubscribe mechanism contained in the email or by contacting us.
Please note that opting out of marketing communications will not necessarily prevent BRIGS from sending transactional or service-related communications regarding your property, account, association, maintenance request, payment, or other ongoing relationship with BRIGS.
Changes to This Privacy Policy
BRIGS may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or applicable legal requirements.
When changes are made, the revised Privacy Policy will be posted on this page and the Effective Date will be updated accordingly.
Contact Us
Questions about this Privacy Policy or BRIGS’ privacy practices may be directed to:
185 Dudley Street
Boston, MA 02119
Phone: (617) 536-4900
Email: info@brigsllc.com
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